Terms & Conditions

Cancellations and Refunds

Classes

To cancel and receive a full refund, you must notify info@clayground.com.au at least 48 hours prior to the lesson. Within 48 hours of the scheduled lesson, there will be no refunds for cancellations or no-shows. If you wish to reschedule within the 48 hours of the scheduled lesson, you will be charged a 30% late rescheduling fee based on your class price.

Workshops

To cancel and receive a full refund, you must notify info@clayground.com.au at least 48 hours prior to the lesson. Within 48 hours of the scheduled lesson, there will be no refunds for cancellations or no-shows. If you wish to reschedule within the 48 hours of the scheduled workshop, you will be charged a 30% late rescheduling fee based on your workshop price.

Makeup sessions are NOT available. You must be able to make all dates.

Privates & Events

To cancel and receive a full refund, a customer must notify info@clayground.com.au at least 2 weeks prior to the event. Within 2 weeks of the scheduled event, there will be no refunds for cancellations or no-shows.

A minimum of 48 hours notice is required to reschedule your event. If you wish to reschedule within the 48 hours of the scheduled session, you will be charged a 30% late rescheduling fee based on your session price.

Gift Vouchers

Gift vouchers are valid for 3 years after purchase. They are not refundable.

Memberships

To cancel your membership please email us at members@clayground.com.au with 30 days notice.

Memberships are not transferable.

No shows and Make-up sessions

Late arrivals

If a student arrives over 30 minutes late to their scheduled class, the teacher is able to refuse entry with no rescheduling or refund possible.

Make-up Workshop session

You must be able to make all dates. We're not able to do make-up sessions if you can't make a date.