Cancellations and Refunds
To cancel and receive a full refund, you must notify email@example.com at least 48 hours prior to the lesson. Within 48 hours of the scheduled lesson, there will be no refunds for cancellations or no-shows. If you wish to reschedule within the 48 hours of the scheduled lesson, you will be charged a 30% late rescheduling fee based on your class price.
To cancel and receive a full refund, you must notify firstname.lastname@example.org at least 48 hours prior to the lesson. Within 48 hours of the scheduled lesson, there will be no refunds for cancellations or no-shows. If you wish to reschedule within the 48 hours of the scheduled workshop, you will be charged a 30% late rescheduling fee based on your workshop price.
Makeup sessions are NOT available. You must be able to make all dates.
Privates & Events
To cancel and receive a full refund, a customer must notify email@example.com at least 2 weeks prior to the event. Within 2 weeks of the scheduled event, there will be no refunds for cancellations or no-shows on the day.
A minimum of 48 hours notice is required to reschedule your event or change final booking numbers. If you wish to reschedule within the 48 hours of the scheduled session, you will be charged a 30% late rescheduling fee based on your session price.
If there is still a balance owing for your event, it will be settled 24 hours prior to your scheduled session.
Please note only guests that have been booked in for the event are allowed to be in the studio while the session is running.
Gift vouchers are valid for 3 years after purchase. They are not refundable.
All gift vouchers are only valid in our ClayGround studio in Rosebery.
Our Memberships are a weekly subscription, that are billed fortnightly.
Subscriptions Payments are non-refundable and non-transferable.
A written notice to firstname.lastname@example.org is required to cancel your membership. You will be charged for one last scheduled billing cycle and your membership will terminate 14 days after your last payment.
Cancellation request must be submitted via email in writing. You won’t be able to select your cancellation date immediately as we require 14 days notice before your next scheduled membership payment to process the request.
Any membership payments during this noticed period are non-refundable.
Once you have submitted your cancellation request, you will receive an email notification that it has been accepted. If you do not receive this request within 7 days of your cancellation request please contact us.
It is the responsibility of the member to cancel their membership. Non-attendance does not warrant a refund on membership payments. Memberships will not automatically cancel due to non-attendance.
Pausing your membership: Members can pause their membership at anytime. Please request in writing via email with your start and end date. We require 7 days’ notice before your next scheduled payment to process your pause request. If you have a membership payment scheduled during this notice period – the payment will be processed and cannot be reversed. Days that have been paid for will be made available for use at the end of the pause.
The minimum pausing period is 1 weeks and you can pause for a maximum of 8 weeks annually.
Members personal belongings and materials: Any unlabelled work or personal belongings left unclaimed in any other communal spaces for may be disposed of at our discretion to avoid congestion of communal areas. The studio holds no responsibility for materials, work or personal belongings that go missing in the studio.
No shows, Collections and Make-up sessions
If a student arrives over 30 minutes late to their scheduled class, the teacher is able to refuse entry with no rescheduling or refund possible.
Late piece collection
If a student does not collect their work within 3 months of their scheduled class or workshop, the studio holds no responsibility for thier work and may dispose or use it at our dicretions.
Make-up Workshop session
You must be able to make all dates. We're not able to do make-up sessions if you can't make a date.